Colleen the Cottagebot
Ask Colleen about your stay
She knows the cottage, the town and the bookings, and she stays inside the facts. Anything she cannot settle, she hands to Al.
Colleen
Cottage assistant · replies in seconds
Colleen
Hello, this is Colleen at Spruce Cottage. Ask me about the cottage, the beach, the rates or your stay. I can check dates, hold a booking, and change or cancel a reservation once I have your reference and the email you booked with. If something needs Al, I will pass it to him.
Your booking
Add your reference and the email you booked with, and Colleen can change or cancel your stay.
Al, the owner
Anything about the property, a problem during your stay, or an exception to policy goes straight to Al. He follows up within the hour during the day.
Colleen answers from the cottage records and from answers the owner has approved. She will not invent a detail. Rates, availability and the door code come from the booking system, and the exact house number is given only by Al.